zaya777 Privacy Policy

This Privacy Policy explains how zaya777 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players and visitors ("you", "your") who use the zaya777 website, mobile application, or any related service.

zaya777 is committed to handling your personal data with care, transparency, and respect. We understand that players in Bangladesh trust us with sensitive information — including payment details and identity documents — and we take that responsibility seriously. This policy is written in plain language so you know exactly where you stand.

By registering an account or using the zaya777 platform in any way, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree, please do not use the platform.

zaya777 collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. We only collect what is genuinely necessary.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number and email address
• Government-issued ID documents submitted during identity verification
• Payment method details including bKash, Nagad, or Rocket account numbers
• Any information you provide when contacting the zaya777 support team

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on the platform, and features used
• Game history, bet amounts, and transaction records
• Session duration and login timestamps
• Cookie and tracking data (see Section 05)

zaya777 uses your personal data for the following purposes only. We do not use your data for anything that is not listed here without first obtaining your explicit consent.

• Account management: Creating and maintaining your zaya777 account, verifying your identity, and processing your login.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket securely and accurately.
• Customer support: Responding to your queries, resolving disputes, and investigating complaints.
• Security and fraud prevention: Detecting and preventing unauthorised access, bonus abuse, money laundering, and other fraudulent activity.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
• Responsible gaming: Monitoring account activity to identify signs of problem gambling and offering appropriate support tools.
• Platform improvement: Analysing usage patterns to improve the zaya777 platform, fix bugs, and develop new features.
• Communications: Sending you important account notifications, security alerts, and — where you have opted in — promotional offers.

zaya777 does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: We use trusted third-party services to verify your identity documents. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Game providers: Some game data may be shared with our game technology partners to operate games correctly and resolve technical disputes. No personally identifiable information beyond a player ID is shared.
• Legal and regulatory authorities: We may be required by law to share your data with government bodies, law enforcement agencies, or regulators. We will only do so when legally obligated and will inform you where permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. You will be notified of any such change and your rights will be preserved.

zaya777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on zaya777.
• Analytics cookies: Help us understand how players navigate the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Performance cookies: Monitor platform performance and identify technical issues so we can fix them quickly.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the zaya777 platform. For full details on how to manage cookies in your browser, refer to your browser's help documentation.

zaya777 retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account plus five years after closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years to comply with anti-money laundering regulations.
• Identity verification documents: Retained for five years after account closure or the last transaction, whichever is later.
• Support communications: Retained for three years after the conversation is closed.
• Analytics and usage data: Retained in anonymised form for up to two years.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

zaya777 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or disclosure.

• All data in transit is encrypted using 256-bit SSL/TLS protocols.
• Sensitive data at rest — including payment details and identity documents — is encrypted using industry-standard algorithms.
• Access to personal data is restricted to authorised staff on a strict need-to-know basis.
• All staff with access to personal data receive regular data protection training.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular security audits and penetration testing to identify and address vulnerabilities.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

As a zaya777 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the zaya777 support team via live chat or email at [email protected]. We will respond within 30 days.

• Right of access: You can request a copy of the personal data zaya777 holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

zaya777 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the zaya777 platform in any way.

If we become aware that we have inadvertently collected personal data from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on zaya777, please contact our support team immediately at [email protected].

zaya777 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and notify you via email or an in-platform notification where appropriate.

We encourage you to review this Privacy Policy periodically. Continued use of the zaya777 platform after any changes have been published constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how zaya777 handles your personal information, please get in touch with our support team:

• Live chat: Available 24/7 via the zaya777 platform
• Email: [email protected]

We aim to respond to all privacy-related enquiries within 30 days. For urgent security concerns such as suspected unauthorised access to your account, please contact us via live chat for the fastest response.